Sales and Operations Specialist

Qualifications

Job details

Job Type

Sycamore Life Sciences is a Houston based company focused on providing the best selection of laboratory consumables, reagents and basic lab equipment. Our mission is to provide scientists with a curated portfolio of laboratory products with a frictionless and personalized buying experience.

We are looking for an experienced Sales and Operations Specialist

The ideal candidate must:

• be well organized and able to converse effectively with customers and prospects.
• be self-motivated and posses a strong work ethic.
• have strong foundation in customer service with a customer first approach.

Manage Sycamore Life Sciences End-to-End Customer Experience Maintain a consistently high level of customer service to retain and satisfy customers.

• Communicate effectively with customers and prospects through phone, chat, and email.
• Enter orders, prepare quotation, process product returns, and expedite orders as needed.
• Process samples requests in timely manner and follow-through on evaluations.
• Sending invoices to customers in timely manner.

Web Merchandising and Lead Generation * Support the field sales team in product and stock inquiries for various suppliers.

• Conduct competitive product and price research and provide market intelligence
• Become an expert web merchandiser to improve sales conversions
• Manage and optimize product listings to improve traffic and conversion

Weekly and AdHoc reporting Generate Sales and Purchase orders reports to tally with accounts payable and receivable on weekly basis * Generate ad hoc reports on an as needed basis
QualificationsBachelor’s degree or High School Diploma with at least 3+ years of relevant experience

1+year of experience in a high volume, customer focused, eCommerce business.

• Must be able to work in a fast paced environment.
• Strong organizational skills are also required.
• Handles and safeguards confidential information and sensitive material.
• Organizes and prioritizes multiple tasks and completes them under time constraints.
• Ability to calculate figures and amounts such as discounts, and percentages.
• Able to work efficiently with no or little supervision.
• Strong data entry skills are required.
• Ability to move samples and product boxes to and from the office/shipping area

Must have experience with the Microsoft Office Suite (Excel, Outlook, and Word).

Experience with eCommerce backend systems a huge plus.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Work Location: One location

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