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Commercial Account Manager


Commercial Account Manager

Commercial Account Manager

First American
Houston, TX 77002

Job details

Job Type


Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

Job Description

Manages assigned account(s) to increase market share, meet specific revenue and long-term strategic objectives and service clients. As primary interface to customer, represents company in developing comprehensive account plan strategy to identify key sales opportunities with existing and potential clients. Has primary responsibility for customer service, coordinating action plans with multiple internal and external entities. Job may have sales and business development role in addition to service role. Manages implementation activities and ongoing training to clients, based on strong knowledge of client business requirements and product knowledge. Expected to be product expert and communicate requirements to Product Management/Marketing for product enhancements.

Essential Functions

  • Achieves assigned revenue quota and goals consistent with the company’s strategic plans for top accounts.
  • Takes leadership role in and assume responsibility for establishing senior management contacts and relationships with assigned accounts
  • Develops long term strategic account plan which identifies potential business opportunities, defines goals and resource requirements,
  • Coordinates these efforts with other Account Managers and company management who have responsibility for other locations, divisions or subsidiaries of the account
  • Builds and maintains relationships with the account at all levels, utilizing company management and other company resources to ensure that company has high visibility with the account. Provides strategic direction to and coordinates the efforts of other Account Managers assigned to the account. Interfaces with National Sales Management to accomplish this
  • Identifies new business opportunities and works with other Account Managers, company management, business development, marketing and technical support to prioritize those opportunities and integrate them into the account plan
  • Qualifies opportunities by determining customer need, customer timeframe and ability to purchase company product


Knowledge and Skills/Technology Used

  • Excellent written and verbal communication skills
  • Strong knowledge of lending and banking industry
  • Knowledge of front end systems
  • Strong negotiation skills
  • Must be very detail oriented
  • Excellent training skills


Typical Education

  • Bachelor’s degree or equivalent combination of education and experience


Typical Range of Experience

  • 5+ years related experience


License or Certification

  • May require a valid driver’s license

#LI-RI

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.


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Hiring for this role


• Mobile: NA

• Location: NA

• Post ID: 21635953


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