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Engagement Delivery Manager CEVA Lead Logistics

Engagement Delivery Manager CEVA Lead Logistics

Engagement Delivery Manager CEVA Lead Logistics

Ceva Logistics
Houston, TX 77032

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At CEVA, we believe that logistics is a people business, that’s why we create an environment of trust and team spirit - we encourage initiative and we empower our talent to grow in their careers. We are supply chain experts and live and breathe it every day. We offer a broad range of services in Contract Logistics, Air, Ocean and Ground management thanks to our 78,000 employees, operating in more than 160 countries. At CEVA, we are passionate about our work and the value we deliver to our customers and as a company, we are growing at a fast pace - do you Dare to Grow with us?


Customer Transformation Program Manager is responsible for implementing, managing existing/new customer transformation, lead existing/new customer implementations at a high complexity level, extensive geographical scope, large business scale and impact, bridging the sales and operational activities, to ensure smooth transition of new or additional business into CEVA.

Ensure that customer’s needs and expectations are met throughout the implementation phase and start of service.

To act as a facilitator for the review of existing accounts and operational processes in order to identify & recommend opportunities for improvement and business optimization.


  • Manage Delivery of Customer Transformation Programs – these are complex lead logistics transformation projects for customers (new and existing) by utilizing a phased approach to implementation
  • Project planning, setup and roll-out: mobilize global, regional and local CEVA resources together with the resources selected from customer to ensure appropriate, cost efficient and timely delivery.
  • Coordinate with BPE for necessary regional implementation resources to manage the implementation workstream for necessary transport products: air, ocean, ground and where connected with warehousing workstream contract logistics
  • Technology: Coordinate with SCM or INX team for necessary workstream lead who will ensure planning and management of system configuration, B2B integration, training, UAT and roll-out in line with implementation plan: ensure resource has IT system configuration and planning phase (in parallel to the operations preparation) allowing technology deployment at time of start of business. For larger projects additional coordination with IT ensuring PMO resource to manage IT/digital deliverables
  • Operations preparation & planning: In close collaboration with internal and client stakeholders develop SOP (Standard Operating Procedures) to execute the business ensuring mitigation of risk and management of change
  • Go-live and steady state attainment: management, monitoring and improvement of the implementation through lessons learned, case studies and best practice knowledge sharing


  • University degree / masters or equivalent in a related discipline
  • 8-10 years’ experience in logistics/supply chain industry
  • Global/regional experience with freight forwarder in engineering/business-analytics/pricing/product team
  • Experience with operating in a global, matrix business environment.
  • Project management experience/certificate with proven track record in project management with hands-on practical operations/project management experience for global projects
  • Excellent analytical skills & experience
  • Good Air/Ocean product knowledge and understanding of the network
  • Experience in Transformation of organisations
  • Good at MS office Suites – Excel, Word, Project, Orchestra, Visio


With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.


We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

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• Post ID: 21190153

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