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Intake Agent


Intake Agent

Intake Agent

Pulaski Kherkher, PLLC
Houston, TX 77098

Job details

Job Type

Full-time

Immediate Opening: Intake Agent (Full-Time Position) to work within our Houston Office

Pulaski Kherkher, PLLC is hiring for self-motivated individuals who wish to join the team.

In this position you would be the first point of contact with potential clients who have inquired to make claims against companies who have provided dangerous drugs, devices, and other unsafe products to our clients.

Our firm is responsible for guiding clients through the process of litigation and ultimately compensation for them. This position is one of the most pivotal roles in that process.

Benefits Include:

Medical Insurance

Dental Insurance

Vision Coverage

PTO (Paid-Time-Off) Vacation

Paid Holidays

Possible Career Advancements

Pay:

$14-$15 / Hour (Bilingual / Experience)

Job Responsibilities:

1) Returning calls for perspective clients that have inquiries into our firm.

2) Complete the qualifying intake while providing empathy and understanding to their situation.

3) Send out Electronic Documents to perspective clients

4) Communicate through text, email, and phone calls

5) Deliver excellent customer service to all clients within a high-volume environment.

Qualifications:

Ability to type at least 40 word per minute

Communications Skills to Interact with Clients

Consistent Attendance

Bilingual (English/Spanish) a PLUS

Good judgement and the ability to escalate calls when necessary

Emotional Empathy and Sympathy with Pleasant, Personable and Positive Attitude

Clean Professional Appearance

Quick learners who are interested in the legal industry and wish to know more

Ability to write clear and concise notes and client responses directly into the CRM

Education Experience:

High School Diploma (GED Equivalent)

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Work Location:

  • One location

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Work Remotely:

  • No

Work Location: One location


Hiring Insights

Hiring for this role


• Mobile: NA

• Location: NA

• Post ID: 21480428


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