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CPA - Taxpayer Compliance Officer I (Houston SE; EXTENDED)

CPA - Taxpayer Compliance Officer I (Houston SE; EXTENDED)

CPA - Taxpayer Compliance Officer I (Houston SE; EXTENDED)

Houston, TX 77058

Job details

Job Type

CPA - Taxpayer Compliance Officer I (Houston SE; EXTENDED) (00020262)
Primary Location: Texas-Houston
Work Locations: Enforcement Houston SE 2222 Bay Area Blvd., Suite 108 Houston 77058
Job: Business and Financial Operations
Employee Status: Regular
Schedule: Full-time
Standard Hours Per Week: 40.00
Travel: Yes, 50 % of the Time
State Job Code: 10596N
Salary Admin Plan: B
Grade: 12
Salary (Pay Basis): 3,375.32 - 3,375.32 (Monthly)
Number of Openings: 6
Overtime Status: Non-exempt
Job Posting: Jan 31, 2022, 5:33:34 PM
Closing Date: Feb 14, 2022, 11:59:00 PM

Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In (Link:
Performs entry-level tax enforcement, licensing and compliance work. Administers and enforces tax laws of the state of Texas and collects current and delinquent tax revenue. Travels to taxpayers' place of business to provide assistance and/or conduct compliance activities. This job is a position of public trust and requires a high degree of confidentiality in handling all taxpayer records, information and payments. Works under close supervision with minimal latitude for the use of initiative and independent judgment.
8 a.m. to 5 p.m., Monday through Friday, 40 hours. Occasional weekend and/or late-evening work may be required. Actual work hours may change based on business need.
  • Analyzes taxpayer accounts to determine delinquent status and initiates appropriate collection actions. Updates online tax information. Performs mathematical computations to determine tax, penalty and interest due. Documents an accurate record of delinquent taxpayer communication and action. Prepares correspondence, notices and forms.
  • Provides taxpayer assistance and conducts compliance activities in person and/or on the telephone. Educates taxpayers on tax filing responsibilities, assisting with tax return preparation, accepting tax payments, processing tax applications, distributing tax forms and furnishing taxability information. Assists taxpayers prepare original, estimated or amended tax or miscellaneous fee reports. Researches, interprets and applies tax laws, rules and procedures. Establishes liability using original or estimated data on all delinquent taxes. Collects cash and non-cash payments from taxpayers.
  • Enforces state tax laws using various statutory collection tools such as account freezes, levies, seizures, bond forfeitures, filing of liens and/or the suspension of permits to collect delinquent taxes.
  • Conducts tax seminars for the public and various business groups and represents the Comptroller’s office at business conferences and professional fairs. Attends and participates in special projects and mandatory training located in local and out of town locations. Performs other work related duties as assigned.


Graduation from high school or GED.
  • Graduation from an accredited four year college or university with a Bachelor’s degree.
  • Complete copies of college transcripts must be furnished to the divisional hiring representative at the time of the interview for positions requiring a college degree, and/or specific educational credits.

Two (2) years full time work experience in a related field to include but not limited to work in accounting, bookkeeping, a call center, clerical/administrative, collections, or record keeping.

Two (2) years’ experience in bookkeeping, a call center, or collections.

A valid Texas (or state of residency) driver’s license and a satisfactory driving record are a condition of employment.

Applicants offered an interview must present the following documents at or before the interview: A state issued driving record for the last 36 months; valid Texas driver’s license (or state of residency driver’s license); and current proof of automobile insurance.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires the incumbent to primarily perform sedentary office work; however, mobility (standing and walking) is routinely required to carry out some duties. It requires extensive computer, telephone and client/customer contact. This position requires the ability to bend, stoop, kneel, and reach as needed for filing and similar routine office duties. The job also requires normal cognitive abilities requiring the ability to learn, recall, and apply certain practices and policies. It requires the stamina to maintain attention to detail despite interruptions. Marginal or corrected visual and auditory requirements are required for reading printed materials and computer screens and communicating with internal and external customers. The individual must be able to transport a tablet and printer to the assigned locations to conduct the necessary enforcement field work. The individual must be able to lift, pull, physically handle, and transport records, documents, boxes, and related information, weighing up to 35 pounds when required. This position requires the ability to travel. The individual must be able sit for long periods of time while traveling to and from assigned destination.
general office procedures and equipment

  • performing basic mathematic computations
  • using a personal computer in a Windows environment to access agency mainframe computer information and an automated work manager system
  • effectively conveying information and encouraging an exchange of ideas (Communication)
  • identifying, defining and solving problems (Problem Solving)
  • calculate figures and amounts such as interest, percentage and discounts using whole numbers, fractions and decimals
  • research, interpret and apply tax laws, rules and procedures
  • present information in one-on-one and small group situations to taxpayers and internal customers
  • work with others to achieve a common goal (Teamwork)
  • adjust to changing workplace demands (Adaptability)
  • meet the needs and expectations of internal and external customers (Customer Service)
  • effectively demonstrate skill and ability to perform the specific job duties and tasks as defined by a job description (Technical Competence)
  • be dependable, meet deadlines and produce high-quality work (Workload Management/Productivity)

Candidates may be asked to participate in a skills demonstration and/or presentation.

Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.

CPA employees in the same job classification, if selected, will be laterally transferred with no increase in salary. (An example might be an Accounts Examiner III in Revenue Administration who moves to an Accounts Examiner III in the Enforcement division.)

Complete copies of college transcripts must be furnished to the divisional hiring representative at the time of the interview for positions requiring a college degree, and/or specific educational credits.


Veterans, Reservist or Guardsmen with an MOS or additional duties that fall in the fields of Adjutant Generals Corps, Financial Operations, Communications, Administration and Operations or other fields pertaining to the minimum experience requirements may meet the minimum qualifications. Please call Human Resources, CPA Veterans Liaison at 512-475-3560/800-531-5441 for more information or assistance.

Additional Military Crosswalk information can be found at:

We fully recognize, honor and enforce the Uniformed Services Employment and Reemployment Rights Act (USERRA) and encourage opportunities to hire Veterans, Reservists and Guardsmen.

Unless otherwise indicated on specific postings, regular attendance is an essential job requirement of all positions. Your application for employment with the Comptroller of Public Accounts may subject you to a criminal background check. All positions requiring a degree and/or licensing require proof of degree and/or license at time of interview. If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request. Only applicants scheduled for interviews will be contacted.
Thank you for considering employment at the Comptroller of Public Accounts! The Comptroller’s office is an equal employment opportunity employer.

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• Post ID: 21441590

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