AV & Event Support Technician
AV & Event Support TechnicianAstreya
Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations.
What this Job Entails:
The Audio Visual Support Technician’s prime function is to provide Event, AV and VC technical support and be the main point of contact for all events requiring AV & Event support.
The position involves a high degree of exposure, working sometimes with executives and directors, to provide the services listed above and requires a flexible approach to working schedules including early start and late finish and occasional weekend support.
Hands-on delivery of events either on-site or remotely via Microsoft Teams / Zoom / Google Meet
Operate event production equipment including but not limited to audio desk, lighting desk, vision mixer and PTZ cameras and operation
Work with teams and stakeholders using ticketing or booking system system to coordinate events
Provide full event production support either on your own for smaller events or as part of a team for larger events
Manage the day-to-day housekeeping and maintenance of event spaces
Work with clients/stakeholders who might not be technically minded in pre-production to explain the capabilities of the space and go over best practice to ensure the event is a success
Provide feedback on possible enhancements and improvements to the space
Manage client expectations on production issues
Liaise across different levels within the immediate team, the client’s organization, and third-party vendors
Escalate any operational issues to the appropriate level of support and make suggestions for improvements
Produce event related and other types of reports as requested by the manager
Serves as the primary contact for event coordination requiring AV beyond the general meeting setup
Run AV events for corporate communications to employees, including pre-event practice runs with speakers, testing of audio, video equipment, etc
Consults with internal stakeholders to understand requirements for meetings in rental spaces that do not have advanced AV setup.
Serve as key contact for third party AV vendors at venue locations.
Negotiate with external vendors to rent appropriate equipment for events, aligning with stakeholder needs.
Manage high profile, global events
Ensure all equipment is operational prior to events, has been tested, and escalates when there are logistical issues that could impact the event
Basic Video encoding and editing skills
Video / Audio Conferencing
Video/Audio conference setup support
Ensure all equipment is operational in advance of meeting and handover to host to be able to operate the call
Manages equipment and software upgrades
Commissioning and testing of all new and relocated video conference systems
Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify, working with external vendors when necessary.
Project Based Work
Provides support for project-based work at different client sites
Listens to and meets client’s needs
Serves as expert in solutioning and providing best advice to client
AV Meeting Room Support
Ensure all multimedia/presentation rooms are maintained in good working order
AV equipment set-up and support
Presentation/multimedia meeting room support, including duration support
Assist with support for multimedia broadcasting
Quick response to emergency/ad-hoc requests
Faults & Room Checks
Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure
Ensure that all faults are reported in the correct way and in a timely manner
Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly
Providing support, including on-the-spot diagnosis and rectification of faults and problems as and when they occur, escalating using established procedures
Carry out all power down/up when required, usually involving out-of-hours overtime commitments
Maintaining the cleanliness and presentability of all AV rooms, stores and equipment
Mentor other members of the team, including freelancers
Assist with the training of all technical team members
Advise clients on best practice
Provide regular feedback and service improvements recommendations
Focus on service/operational issues for review
Experience & Skills Required
Flexible approach to working schedules to include out of hours (early or late) and weekends
Must have experience in managing events remotely via Zoom / Microsoft Teams / Google Meet
Occasional work related travel to other client locations
Encoding of video and audio content.
Media and web content integration (packaging). Knowledge of Windows Media, Apple Quicktime, .mp4 and Flash encoding formats.
Operating various types of equipment such as camera controllers, audio mixing desks and lighting consoles
Read and understand AV schematics
Data gathering, reporting, metrics and administrative skills
Liaising with clients and event planners on a daily basis - white glove customer service approach
Event support experience
Excellent customer service skills and experience
Excellent communication skills
AV / VC Systems experience in a Corporate environment ( Microsoft Teams, Zoom, Google Meet, Cisco, Blue Jeans, Pexip, etc.)
Ability to read building schematics and installation diagrams in order to troubleshoot
Understanding of TCP/IP networking
Understanding of different audio and video protocols and codecs required
Ability to draft and present technical reports in English
Providing feedback for service improvements
3 years minimum experience in a similar role
Additional Information Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.