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Patient Service Representative - Call center

Patient Service Representative - Call center

Patient Service Representative - Call center

Scripts Rx
Houston, TX 77030

Job details

Job Type

- Full-time

Opportunity Overview:

A Pharmacy Call Center Technician at Scripts Rx, under the supervision of a licensed pharmacist, helps the pharmacists provide medication to patients and consumers. Technicians work in an omnichannel (call, text, chat, and email) patient contact center environment where key tasks include contacting patients, performing patient insurance eligibility checks, preparing prescriptions for delivery, supporting prior authorization processing, addressing patient prescription concerns, and managing inbound pharmacy call volume.

At Scripts Rx, patient service of the utmost importance, which is why deploy a number of cutting-edge technologies and custom solutions to provide an unrivaled experience. Working at Scripts Rx is more than working at a pharmacy, it is working with a talent team, striving to improve healthcare outcomes for our patients and doctors we service.

Scripts Rx pharmacy maintains a diverse workforce and is fully committed to providing an equal employment opportunity environment regardless of gender, race, sexual orientation, or age. Scripts Rx maintains a true meritocracy with opportunities to move to a variable compensation model after the initial 90 days.

For more information, please visit our website:


  • High school diploma required and college degree preferred
  • Texas Pharmacy Technician License required
  • Experience in a pharmacy, pharmaceutical, or healthcare industry is required
  • Experience in a call center environment is preferred but not required
  • Good interpersonal, communication, and customer service skills
  • Experience with providing white glove customer service situations
  • Experienced and excels at multitasking
  • Agile and willing to work in a consistently evolving work environment
  • Comfortable with technology and working with computers


  • Ability to work independently on behalf of team objectives
  • Responsible and professional personality
  • Resourceful problem solver
  • Excellent communication skills
  • Highly motivated
  • Strong multi-tasking skills
  • Creative, innovative mindset

Compensation: $15.00 to $21.00 per hour based on experience

Benefits Offered: Healthcare, retirement, and vacation time available after 90 days

Shifts: Typically, this position offers 10-hour shifts 4 days per week and 8-hour shifts 5 days a week. Shifts may vary depending on need of pharmacy. We are open Monday - Friday from 9:00am - 7:00pm.

Employment Type: Full-Time

Hiring Insights

Hiring for this role

• Mobile: NA

• Location: NA

• Post ID: 21779533

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