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Support Specialist I


Support Specialist I

Support Specialist I

Consolidated Asset Management Services, LLC.
Houston, TX 77002

Job details

Job Type

Full-time
  • Performs helpdesk functions including troubleshooting, repairing, and maintaining personal computer and network hardware, software, and related peripheral equipment
  • Provides end-user support and training in the operation of computers, network systems, telephones, printers, and related peripheral equipment
  • Responds to end-user and administration requests for network and desktop related issues and information in a timely manner
  • Investigates and resolves first tier software and hardware problems; directs more complex problems to second tier helpdesk support level
  • Assists with system administration duties on various networks as directed
  • Assists with researching and testing software products as directed
  • Installs and upgrades information system hardware and software and related equipment and systems
  • Calls vendors for services beyond staff capability
  • Assists in maintaining information technology equipment inventory
  • Maintains service logs on telephone and computer repairs
  • Manages and updates active directory
  • Manages Office365 tenants
  • Prepares reports and maintains files and records
  • Moves and reinstalls equipment
  • Assists with special projects as assigned
  • Performs related tasks as required
  • Performs On-Call tasks as required
  • Some travel may be required

Qualifications

  • Must be a high school graduate or equivalent (GED); Associate's Degree or vocational training in microcomputer technical support and networking technologies desirable
  • At least 2 years’ experience working helpdesk troubleshooting IT related issues
  • Certifications such as Microsoft , VMware , and Cisco desirable.
  • ConnectWise and Labtech experience is a plus
  • Demonstrate excellent technical and oral/written communication skills, strong initiative, resourcefulness, and a commitment to and skill in providing superior customer service
  • Be flexible, energetic, self-motivated, quick-thinking, able to juggle multiple tasks, and willing to learn and take on a variety of responsibilities
  • Be able to quickly develop a working knowledge of departmental functions, services, and operations
  • Be able to perform moderate physical activity and occasionally lift, carry, or move materials weighing up to 50 pounds
  • Be able to clearly communicate technical solutions in a cordial, user-friendly, professional manner and to provide one-on-one end user training as needed
  • Be diplomatic and composed, use good judgment, and have the ability to quickly adapt to changing circumstances
  • Be able to work effectively as part of a team and with entry-level through executive-level customers and staff

Hiring Insights

Hiring for this role


• Mobile: NA

• Location: NA

• Post ID: 21779501


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