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Bilingual Sales & Tech Support- Houston


Bilingual Sales & Tech Support- Houston

Bilingual Sales & Tech Support- Houston

Asurion
Houston, TX 77064

Qualifications

Customer service: 1 year (Required)

Job details

Job Type

Full-time

Technical Support & Sales Representative

Location: 10720 W Sam Houston Pkwy N

Pay rate: $20/hour training pay (+$1/hour for bilingual Spanish)

Additional pay rate information: After training, you will be compensated per customer experience. Our top experts make up to $32/hour.

This position also includes a $3,000 sign on bonus! $1,000 after 30 days, $1,000 after 60 days and $1,000 after 180 days!

At Asurion, we don’t just provide customers with exceptional service—we create a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.

Our sales & tech support reps are solution driven. They build authentic relationships with customers, manage one-on-one conversations via chats, emails and over the phone and get to know each customer’s specific needs. Our team works hard to service and upsell products that give each customer the best experience with their technology.

As a sales & technical support representative, here’s what you can expect to do:

· Evaluate and troubleshoot customer concerns

· Identify technical issues, deploy solutions with efficient, clear, courteous and accurate communication

· Sell Asurion smart home and other products on every call

· Explain device capabilities, wireless carrier data product offerings and company policies

· Meet goals and grow from feedback and coaching

· Utilize call center technology to troubleshoot, input, track and report customer issues

· When needed, escalate calls to the appropriate tier of customer service function

Here’s what you’ll bring to the team:

· High school diploma or equivalent

· 1-year experience in a customer service position (preferred; call center experience a plus)

· Bilingual skills are a plus

· 6-months previous sales experience

· Working knowledge of (or ability to learn) multiple hardware platforms and operating systems (Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications)

· Ability to manage time effectively and work independently in a fast-paced environment with shifting priorities

· Computer literacy (type 25-35 words per minute and learn call center software)

· A passing hiring assessment (soft skill scenario modeling and product knowledge)

· Ability to spend 4-8 hours per day sitting and working at a computer in a call center environment (noise levels, using headset 90% of the time)

We take care of you (benefits/perks):

· Competitive hourly pay and inclusive benefits

· Career growth opportunities

· Ongoing training to grow your skills

· And more! Asurion offers a wide range of perks and benefits for mental, physical and financial health

Health and safety policies:

Our number one priority is your safety. We have taken measures to ensure safety protocols at all our physical sites, including socially distanced workspaces, temperature checks, frequent sanitation and required masks when away from desks.

Get to know us:

Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined).

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

  • 401(k)
  • Health insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift
  • Weekend availability

Supplemental Pay:

  • Signing bonus

Ability to commute/relocate:

  • Houston, TX 77064: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 1 year (Required)
  • Sales: 1 year (Required)

Work Location: One location


Hiring Insights

Hiring for this role


• Mobile: NA

• Location: NA

• Post ID: 21760751


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