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Help Desk Technician

Help Desk Technician

Help Desk Technician

Artemis DNA
Houston, TX 77054

Job details

Job Type

- Full-time

Company Overview

Artemis DNA is a high-complexity CLIA-certified laboratory specializing targeted Next Generation Sequencing (NGS) testing. Artemis DNA is committed to the next evolution in patient care – where comprehensive genetic data is delivered in an actionable format that allows the physician to make treatment decisions and choose healthcare strategies based on the genetic make-up of each patient. Artemis DNA prides itself on providing cutting-edge laboratory services that promote precision medicine.

Position Overview

The IT Desktop Support Technician is responsible for providing significant general and technical support to Artemis DNA involving the analysis of systems and resolution of software and hardware related problems on servers, desktops computers, peripherals, telephones, and networked systems. The individual will help ensure the company's systems are operating in a secure and stable manner as directed.

The IT Desktop Support Technician is also responsible for identifying issues, using independent judgment in performing daily tasks material to the function of the business operations, and participates in special department projects, as necessary. They will perform all duties in accordance with the company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.

Essential Job Functions

  • Provides direct and telephonic support to company personnel (in CA and TX) with respect to the company’s information technology systems, including all hardware, laptops/desktops computers, peripherals, telephones and/or Voice over IP (VOIP), networked systems, and all related software programs; system analytics; answers questions of a general nature; provides step-by-step technical instruction and support; trouble-shoots and resolves problems; logs issues into the company’s information technology case system to ensure events are properly reported and resolved within established quality service level guidelines
  • Provides system administration and technical support of in-house servers, routers, firewalls, and switches
  • Performs routine system or user administrative tasks, such as system specification changes or the addition, change, or deletion of employees on the company’s various systems and networks; ensures necessary documentation is attained and properly authorized for such requests; originates and maintains system and user files
  • Participates as a member of the company’s incident response team in the event of a technology emergency or breach in confidential information
  • Works with vendors and various outside professional information technology organizations in the maintenance and purchase of network equipment, software and accessories
  • Assists in analyzing and deploying hardware and software updates and other patch management directives
  • Analysis of routine systems to determine need of business operation
  • Assists in special projects and tasks for the department of a diverse nature in conjunction with IT Consultants
  • Responds to inquiries and refers issues to the appropriate department or person, and exhibits the necessary follow through with staff involved
  • Operates computer terminal, personal computer or laptop, network console or other related computer components to input and process information and resolve problems
  • Maintains basic knowledge and awareness of healthcare/laboratory industry technical status and trends
  • Prepares a variety of routine and special reports as required
  • Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions
  • Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values
  • Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action
  • Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct
  • Maintains security, accounts, and additional electronic items for the laboratory
  • Creates and adheres to strict security policies, ensuring compliance with privacy regulations for protected health information
  • Maintains discretion and security of medical records and patient health information in accordance with HIPAA regulations
  • Performs other duties and projects as assigned

Required Skills/Qualifications

  • Associate’s degree (AA) or equivalent from a 4 year college or technical trade school and a minimum of 3 years related experience and/or training. Work related experience should consist of a technical background in information resources, products or services
  • Bachelor’s Degree preferred
  • Experience, knowledge and training in information technology department operations
  • Skilled in information technology operations, voice and data communications, troubleshooting techniques, user and software support, including but not limited to, desktop applications and network administrative programs and resources
  • Effective organizational and time management skills
  • Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint and Outlook
  • Ability to organize thoughts and ideas into understandable terminology
  • Ability to work independently and utilize discretion while performing duties
  • Knowledge of Microsoft 365, Active Directory, Office products
  • Work experience with hardware such as Cisco routers, switches, Juniper firewalls, and VMware virtual machine
  • Adheres to Artemis DNA safety and compliance policies and procedures

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


  • Monday to Friday

Ability to commute/relocate:

  • Houston, TX 92618: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

Hiring Insights

Hiring for this role

• Mobile: NA

• Location: NA

• Post ID: 21754686

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