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Second Line Technician

Second Line Technician

Second Line Technician

Financial Technology Solutions International, Inc
Houston, TX

Job details

Job Type


POSITION SUMMARY Provide exceptional quality service by maintaining financial equipment, resolve hardware, software and telecom errors as they occur in the field, repair parts, trouble shoot in a timely manner, provide telephone maintenance support, and general warehouse duties as needed.


Includes the following but are not limited to:

  • The second line technician must be proficient in second line duties and first line duties
  • Certification’s requirements include: NCR (ASSP); must be able to pass the certification within two tries and must be able to pass all in-house training requirements as they relate to all ATMs in which the company services
  • Training requirements include: training in servicing all types of ATM machines in the region in which you are assigned
  • Responsible for handling service calls in compliance with client contractual agreement
  • Complete all necessary paperwork and forward it to the proper department for further handling
  • Repair broken parts as needed; refurbish hardware completely from the ground up; identify and troubleshoot both hardware and software errors and perform upgrades to equipment for special projects
  • Provide swift resolution to meet response times as necessary with flexibility
  • Understand when to escalate to FTSI management to get manufacturer or third party to complete the call
  • Utilize the most cost-effective solutions available to get the job done in the best possible manner
  • Provide telephone and hands-on support to first- and second-line technicians
  • Responsible for providing telephone support to customers as needed
  • Responsible for proper handling of FTSI, Inc. property including but not limited to NCR Diagnostic disk and pass codes, NCR USB key and pass codes, customer information, inventory, and keys, and tools
  • Perform preventative maintenance duties as assigned and complete monthly or quarterly whichever is required
  • Communicate with the communication center with closeout information pertaining to service calls
  • Communicate with management as to needs and actions taken or to be taken to complete projects in a timely manner
  • Provide reporting to management on a scheduled and as needed basis
  • Communicate closely with project management
  • May be asked to work evenings and weekends on a rotated basis
  • Safety: Always be aware of your surroundings and the people in the vicinity that can pose threat to technician safety, technician safety is always first; Understand and follow all FTSI, Inc. safety procedures regarding equipment, tools, and handling of heavy objects; Learn the designated locations for fire extinguishers and safe use


QUALIFICATIONS Technical training /background or related experience preferred. Ongoing continued education is encouraged as it relates to products and services. Manufacturer and third-party training as needed for certification and expanding product line; software certifications are encouraged; ongoing training as required on new hardware and processes.


- Firm grasp of mechanical and electrical functions.

- Must be able to diagnose and repair mechanical, electrical, and telecommunication faults.

- Must be proficient in using and repairing a PC.

- Must be able to effectively use tools and equipment as provided.

- Must possess critical thinking skills and the ability to make decisions while under limited supervision.

- Must be able to safely operate a motor vehicle and possess a valid driver’s license.


Two to four years related experience and/or training; or equivalent combination of education and experience. Minimum of five years Field Services experience as it pertains to services, products, communication and operations.

Job Type: Full-time

Pay: $25.00 - $28.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift
  • Holidays
  • Overtime

Work Location: Multiple Locations

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Hiring for this role

• Mobile: NA

• Location: NA

• Post ID: 21747582

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