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IT Build Room Consultant


IT Build Room Consultant

IT Build Room Consultant

Centre Technologies
Houston, TX 77060

Job details

Job Type

Full-time

Centre Technologies is a multi-million dollar leading Managed Services Provider, Cloud Delivery, and Cyber Security Company that provides secure by default solutions for our customers in the Houston, Austin, San Antonio and Dallas, and surrounding areas. We employ IT experts who are able to identify, assess, design, deploy, and support any IT solution from the classic to the cutting-edge.

We excited to announce we are expanding and looking to grow our team with a new IT Build Room Consultant!

Position Summary

The primary responsibilities for this position would be to build client laptops to include application installation. Additional responsibilities would be to add/remove client users from Active Directory and Office 365, internal Centre break-fix issues, and setting up internal and client shipments.

To be considered for the role, all applicants must complete the following assessment:

IT Build Room Online Assessment

Essential Duties and Responsibilities

  • Problem management and escalation of issues in a timely manner
  • Prioritization of tasks and meeting of deadlines, excellent time management skills
  • Excellent troubleshooting and assessment skills
  • Excellent written/verbal communication skills
  • Must be a team player with outstanding customer service skills
  • Entry of timesheets, expense reports, and documentation on or before the deadline
  • Keep up to date on market trends, theory, and new ways of doing things; embrace change
  • Update client documentation
  • Present progress reports to immediate supervisor and or Project Manager (if so assigned)
  • Help turn business problems into technical solutions
  • Manage deployment of equipment in compliance with established technology policies.
  • Participate in after-hours on-call schedule serving as the initial level of escalation for compute, storage, backup, automation, and virtualization issues.


Competencies

  • Adaptability – Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands.
  • Communications – Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
  • Continuous Learning – Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.
  • Customer Service – Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
  • Managing Customer Focus – Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery.
  • Problem Solving – Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem-solving situations.
  • Teamwork – Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.
  • Use of Technology – Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems. Uses technology to increase productivity.

Education/Experience/Certifications

  • 0 - 2 years experience in IT-related study or field.
  • 0 - 2 years of Field Experience
  • Must possess basic knowledge and experience with:
  • Windows 7/8/10
  • Microsoft Office suite
  • Microsoft Office 365 and Autopilot
  • Microsoft Windows Administration tools (AD Users and Computers)
  • Understanding of basic network concepts
  • Understanding of application, desktop, and server virtualization
  • Understanding of Desktop Deployment / Imaging
  • Bachelor’s Degree a plus

Desired Experience/ Certifications

  • Certifications
  • CompTIA A+ Certification a plus
  • Windows Server 2012/2008/2016
  • Microsoft Office 365 Admin portal
  • Understanding of File Permissions (NTFS & Sharing)

Work Environment and Physical Demands

  • Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
  • Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required
  • Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.
  • The noise level in the work environment is moderate.
  • Frequent local travel required

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Hiring Insights

Hiring for this role


• Mobile: NA

• Location: NA

• Post ID: 21897353


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