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Team Leader


Team Leader

Team Leader

The Escape Game Houston - City Centre
Houston, TX 77024

Qualifications

High school or equivalent (Preferred)
Customer service: 1 year (Preferred)

Job details

Job Type

- Full-time

Position Description: Team Leaders exist to encourage, serve, and empower their team to uphold our service and hospitality standards. They are ultimately responsible for the success or failure of a shift. The ideal TL is excited to be flexible and creative in a fast-paced, high-stress environment.

How Team Leaders Serve Our Guests and Our Team:

  • Leading and communicating with a team of 4-7
  • Creating a fun, positive atmosphere
  • Opening and closing the store
  • Ensuring operational excellence on shift by:
  • Making sure games start on time
  • Facilitating team member breaks
  • Upholding TEG standards
  • Addressing maintenance issues
  • Managing cash/inventory
  • Ensuring each guest has a five-star experience

Job Requirements:

  • At least 3 months of experience and mastery of the Game Guide and GES positions
  • Demonstrated leadership ability with 1-2 years experience in a guest-facing setting preferred
  • Flexible availability. This role often works nights, weekends, and/or holidays.

Knowledge, Skills, and Abilities:

  • Genuine love for serving others
  • High capacity for creative problem solving
  • Excellent discernment
  • Flexible multi-tasker
  • Positively influences others
  • Embodies TEG’s mission and values
  • Maintains composure in high stress, face paced environment
  • Basic computer skills

Job Type: Full-time

Pay: $10.00 - $12.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Vision insurance

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • On call
  • Weekend availability

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Work Location: One location


Hiring Insights

Hiring for this role


• Mobile: NA

• Location: 29.778984:-95.561356

• Post ID: 21898187


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