Team Leader

Qualifications

Job details

Job Type

Position Description: Team Leaders exist to encourage, serve, and empower their team to uphold our service and hospitality standards. They are ultimately responsible for the success or failure of a shift. The ideal TL is excited to be flexible and creative in a fast-paced, high-stress environment.

How Team Leaders Serve Our Guests and Our Team:

• Leading and communicating with a team of 4-7
• Creating a fun, positive atmosphere
• Opening and closing the store
• Ensuring operational excellence on shift by:
• Making sure games start on time
• Facilitating team member breaks
• Upholding TEG standards
• Addressing maintenance issues
• Managing cash/inventory
• Ensuring each guest has a five-star experience

Job Requirements:

• At least 3 months of experience and mastery of the Game Guide and GES positions
• Demonstrated leadership ability with 1-2 years experience in a guest-facing setting preferred
• Flexible availability. This role often works nights, weekends, and/or holidays.

Knowledge, Skills, and Abilities:

• Genuine love for serving others
• High capacity for creative problem solving
• Excellent discernment
• Flexible multi-tasker
• Positively influences others
• Embodies TEG’s mission and values
• Maintains composure in high stress, face paced environment
• Basic computer skills

Job Type: Full-time

Pay: $10.00 - $12.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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