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IT Software Analyst

IT Software Analyst

IT Software Analyst

HealthHelp - A WNS Company
Houston, TX 77060

Job details

Job Type

Company Description

HealthHelp - A WNS Company
(, is the leader in the field of healthcare utilization & care management. We have gained this position by actively working to change out-of-date practices with a collaborative, non-denial based approach. Our methodology helps payors achieve a higher return on investment, gives providers education programs that better inform physicians, and ensures quality and safety for the patients needing treatment.

HealthHelp’s innovative approach and strong IT capability in specialty benefits management means that staff will move healthcare forward when provided with evidence-based solutions and second opinions. HealthHelp's staff is comprised of healthcare professionals who make a difference every day. HealthHelp has a desire to fill their company with talented and innovative people who want a career path filled with success and personal growth.

Our specialty benefits management services are broad and include, Cardiology, Oncology, Radiology, Radiation Therapy, Sleep Care, and Musculoskeletal Care. HealthHelp has two locations in Houston, one a corporate office and the second a state-of-the art contact center. HealthHelp is also proud to have another such contact center in Albany, New York.

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.

Job Description

  • Write business requirements, use cases, and test cases for new applications or modifications to existing applications
  • Plan and facilitate user design sessions
  • Document questions and responses from business owner
  • Design application user interface, including screen layout, access, and navigation
  • Adhere to company data, functional, and user interface standards
  • Document requirements
  • Present results of all analysis and deliverables to project teams to facilitate knowledge transfer
  • Work with developers to meet project requirements within project constraints
  • Document decisions made at each design meeting and the reason for the decision
  • Identify and provide to the project manager any project and design risks
  • Participate in weekly design reviews and project team reviews to review test cases, documentation, and other specifications throughout the project to insure all project team members understand and implement functional and user interface requirements as intended
  • Provide testing scenarios to QA team, perform initial testing by evaluating the constructed product against the use cases, user interface design, and test cases to insure the product meets the stated acceptance criteria
  • Maintain defects in a defect tracking database
  • Provide status reports on projects
  • Manage tasks according to prescribed project priorities
  • Create or review user documentation for assigned projects
  • Provide regular status reports to supervisor and project management, updating tasks and tasks estimates, as necessary
  • Present good image of department and company to customers, clients, and staff
  • Adhere to department methodologies
  • Adhere to the software development methodologies


  • 5 -7 years of experience meeting with users, designing applications, writing specifications for client applications, writing test cases, and performing black box testing, required
  • Demonstrated ability to develop business process models
  • Demonstrated ability to elicit and document functional requirements
  • Demonstrated ability to write use cases
  • Demonstrated ability to design user interface requirements for applications
  • Exhibits a professional and positive attitude
  • Adapts readily to change
  • Strong problem solving and analytical skills
  • Strong organization and project/task management skills
  • Strong written and oral communication skills
  • Strong interpersonal skills
  • Self-motivated, results oriented individual
  • Strong multi-tasking ability
  • Experience with MS SQL
  • Proficiency with MS Office, Windows, and other Microsoft products
  • College degree in Business or Systems related fields or equivalent experience
  • Experience with the Agile processes and iterative development is a plus
  • Outstanding attention to detail

Additional Information

All your information will be kept confidential according to EEO guidelines.

Hiring Insights

Hiring for this role

• Mobile: NA

• Location: 29.947721:-95.40693

• Post ID: 21885952

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